Refund and Returns Policy
At Eyespace22, we are committed to providing you with authentic, premium-quality eyewear designed to meet the highest standards. We understand that sometimes things may not go as planned, and we’re here to ensure your experience with us remains seamless and satisfying.
Contact Us:
For any return, exchange, or refund inquiries, please reach out to our customer support team:
- Facebook Messenger: m.me/eyespace22
- Email: [email protected]
- Hotline: +880 1325-405-369
General Return & Exchange Policy
Eligibility:
- Returns are only accepted at the time of delivery. Please inspect your item thoroughly upon receiving it.
- For in-store purchases, returns/exchanges must be initiated within 72 hours of purchase with the original receipt.
Conditions for Return/Exchange:
You can request a return/exchange if:
- The product has visible manufacturing defects or damage upon delivery.
- You received the wrong product.
- The size significantly differs from the specifications provided.
Note: Change of mind is not a valid reason for return or exchange after accepting delivery.
Non-Returnable Items:
- Customized or prescription lenses.
- Products damaged due to misuse.
- Items without original packaging, tags, or proof of purchase.
How to Request a Return/Exchange
- Contact Us:
Message us within 24 hours of delivery with:- Your name & order ID
- Clear photos of the product showing the issue
- Prepare the Product:
- Pack the item in its original packaging, including all accessories.
- Return Process:
- For online orders, the delivery personnel can collect the product during their next visit.
- For in-store purchases, visit our outlet with the product and receipt.
Refund Policy
Refund Timeline:
- Refunds for eligible returns will be processed within 7-10 business days after we receive and inspect the product.
- Payments made via online gateways will be refunded through the same method. Cash payments will be refunded via bank transfer or mobile banking.
Scenarios Eligible for Refund:
- Product is defective or damaged upon arrival.
- Incorrect product delivered.
Note: Shipping fees (if applicable) are non-refundable unless the return is due to an error on our part.
Prescription & Customized Lens Policy
Since prescription and customized lenses are crafted based on your unique specifications, we do NOT offer returns or refunds for these items unless:
- There is an error in the prescription filled by us.
- The lenses are damaged or defective upon delivery.
Issues with Prescription Glasses:
- Wrong Prescription: Contact us with your original prescription copy.
- Uncomfortable Vision: Reach out for an assessment; we’ll verify the prescription and suggest solutions.
Order Cancellation & Modifications
- You can cancel or modify your order before it has been processed for shipment.
- Contact our customer support promptly with your order details.
Store Location:
🌟Eyespace22 Official Outlet🌟
A.R.A Center Shopping Mall, G6/7 (Ground Floor)
20 Dhanmondi, Road No. 07, Dhaka 1205.
📍 Google Maps
📞 Hotline: +880 1325-405369
For any queries, feel free to contact us. We’re here to ensure your vision meets style.
